Refund policy

Returns & Refunds

Every ScenicTrailCo item is printed to order just for you, so we can't accept returns or exchanges for change of mind, size, or color preference. Please check the size details on each product page and our Size & Care page before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, has a printing defect, or isn't what you ordered, we'll make it right with a replacement or a refund. Email scenictrailco@outlook.com within 30 days of delivery with your order number and clear photos of the item (and packaging, if damaged). You don't need to send the item back unless we ask you to.

Personalized items

Please double-check spelling and details before you order. Because personalized items are made specifically for you, we can't replace or refund them for errors in the details you submitted. If we printed something differently from what you entered, contact us and we'll fix it.

Order changes and cancellations

Orders move into production quickly. Contact us as soon as possible and we'll do our best, but changes and cancellations can't be guaranteed once production has started.

Lost packages

If your tracking shows delivered but you haven't received it, or your package is lost in transit, contact us within 30 days of the estimated delivery date and we'll look into it.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5-10 business days to show it. Please don't send items back without contacting us first, as unauthorized returns can't be processed.

This policy does not affect any rights you may have under applicable consumer law.