Returns & refunds
Because ScenicTrailCo items are printed to order, we can't accept returns or exchanges for change of mind, size, or color preference. Please check the size details on each product page and our Size & Care page before ordering.
Damaged, defective, or incorrect items
If your order arrives damaged, has a printing defect, or isn't what you ordered, we'll make it right with a replacement or a refund. Email scenictrailco@outlook.com within 30 days of delivery with your order number and clear photos of the item (and packaging, if damaged). You don't need to send the item back unless we ask you to.
Personalized items
Please double-check spelling and details before you order. Because personalized items are made specifically for you, we can't replace or refund them for errors in the details you submitted. If we printed something differently from what you entered, contact us and we'll fix it.
Order changes and cancellations
Orders move into production quickly. Contact us as soon as possible and we'll do our best, but changes and cancellations can't be guaranteed once production has started.
For full details, see our Return and refund policy: https://scenictrailco.myshopify.com/policies/refund-policy. This page does not affect any rights you may have under applicable consumer law.